The following role outline has been designed for the Community Manager role at The Flying Sage.

After starting our membership platform about a year ago now, we have been growing steadily to the point of offering 5-6 events per week in Vancouver and growing to just around 200 members.

We have reached a point where more support on the team could really benefit our growth and so we are putting out the call for our very first staff member who would be assisting Michael and other Community Leaders in the development of The Flying Sage.

Description of Role:

As a Community Manager at The Flying Sage, you will play a pivotal role in ensuring the smooth operations of our in-person events in Vancouver, while providing essential customer support to our community members.

The role is primarily focused around operations, event management and digital marketing.

Responsibilities:

  1. Operations Support:
    1. Work alongside Michael and Virtual Assistant to operate the community
    2. Respond to organization emails
    3. Develop and maintain Community Operations manual
    4. Storage of materials (bins, clothing, marketing material) while not at events in a safe and secure location.
    5. Maintain inventory of materials
  2. Event Support
    1. Managing a team of facilitators and volunteers that make our events happen
      1. Showing up to in-person Vancouver events to help with hosting and speaking in public
      2. Filling in when certain facilitators drop out or are sick
    2. Working with Michael to develop and maintain Events Operations manual
  3. Marketing:
    1. Come up with creative and novel solutions for marketing in the service of filling up our events
    2. Oversee the marketing of our events and programs across all of our different platforms
    3. Contribute to our social media presence by posting engaging stories about our events on platforms like Instagram.
    4. Assist in maintaining and engaging with our community on various platforms to foster meaningful connections.
    5. Share Flying Sage events with your personal network and become a personal ambassador for us
    6. Maintain personal community member information (Develop and maintain database that ensures confidentiality and security of personal information).
  4. Customer Support for Events:
    1. Event Customer Support:

Your KPIs:

  1. Ticket Sales & Seats Filled

    1. Success in this role means averaging a show-up-rate of 85% of all in-person events
      1. This can be a mix of both member and non-member ticket sales
      2. Ideally striking a balance of 50% member and 50% non-member
      3. Of course, selling out all of our events is the ideal outcome but 85% is more realistic.

  2. Member Satisfaction

    1. Member satisfaction with their event experience as measured through feedback forms

  3. Volunteers

    1. Length of volunteer commitment.
    2. The efficiency and clarity of the volunteer systems and SOPs that you create

Hours of Work

Half-time, approximately 20 hours per week, with the hope that this will increase to full time within the next 6-12 months.

Location of Work

Must be physically based in Vancouver. While much of the work can be done from home, a good amount must be done in person as well.

Required Skills/Traits/Qualifications